Terms and conditions

Delivery Policy
Delivery to any destination in the UK is free of charge. There are no hidden costs, and the price that appears on the main page is the price you pay. Delivery to other countries will be liable to a delivery charge of £4.99. Some countries may charge duty on goods at the point of import, normally collected by the delivering courier. Individual governments levy this charge, and cheapphonesonline has no control over it.

Deliveries in the UK will normally take 3-5 working days from an order being placed, unless goods are out of stock, in which case we will contact you directly. Deliveries to other countries may take slightly longer, depending on destination.

All parcels are delivered by Royal Mail, and will require a signature on receipt. If no one is home to take delivery a card will be left, and items returned to the nearest sorting office to be collected at a more suitable time.

IIf goods do not arrive when expected, please do not hesitate to call us on +44 (0)1273 252792  or email info@cheapphonesonline.co.uk. We will contact Royal Mail on your behalf, and call you straight back with an update.

We will not sell or pass on any customer details to any outside party. Information may be used internally, in order to provide a better service to you, in accordance with the Data Protection Act 1998.

We will not email you with any offers or information in the future, unless you have given your express consent.

Your credit card number is used only at point of sale (On the Worldpay secure server) , and will not be held on our databases for any reason whatsoever.

Use of Cookies on our site.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

Session Cookies: which are temporary cookies that remain in the cookie file of your browser until you leave the site,

Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

Find out more about cookies.

How we use Cookies on our Site and what Information we collect.

Session Cookies.
To allow you to carry information across pages of our site and avoid having to re-enter information.

To allow you to maintain a shopping basket 
Within registration to allow you to access stored information.

Persistent Cookies. 
To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Disabling/Enabling Cookies.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Find out how to disable/enable cookies.

If you are not completely satisfied with your purchase, you may return the goods in original condition, along with full packaging and proof of purchase within 14 days of delivery for a full refund. Credit/Debit card refunds will be made on the day we receive the goods, providing they are in an acceptable condition.

Only the cost of the goods will be refunded. Postage remains the responsibility of the customer unless the reason for the return is an error on our part.

Faulty goods may be returned up to 90 days after purchase for an exchange or repair. For brand new phones this guarantee is extended to 12 months.

Refunds or exchanges will not be made available where goods have been wilfully or accidentally damaged, repaired or modified. Battery related problems and water damage to the handset are also not covered.

We make every effort to ensure that products advertised on our website are in stock. In the event of any item being out of stock, we will contact you within 2 working days of ordering to advise you of a likely delivery date. In this situation you may choose to wait for stock to be replenished, take an alternative product or accept a refund.

Unless otherwise indicated, all prices include VAT and delivery to destinations within the UK. A delivery charge of £4.99 is payable on purchases within the rest of Europe. We cannot accept responsibility for errors published on the website, or any promotional material.

The above terms and conditions do not affect your statutory rights as a consumer. If you have any questions or require further information, please contact us directly.